Welcome

Industry Currency is a Registered Training Organisation (RTO), registered by the Australian Government's Australian Skills Quality Authority (ASQA) to offer vocational education and training courses in Australia. We are excited to have you onboard and cannot wait to support you throughout your learning journey.

Here at Industry Currency, we strive for excellence and ensure that when you start your journey with us, that it's one to remember. We are committed to providing high-quality, compliant training that meets industry standards and prepares you for success in your chosen field.

Studying Through Industry Currency

As a Registered Training Organisation (RTO), we deliver nationally recognised qualifications and compliance training across various sectors including RTOs, aged care, hospitality, and disability services.

In Australia, only Registered Training Organisations can issue nationally recognised qualifications. Our RTO provider code is 45712. Our courses are delivered by appropriately qualified and experienced trainers, and through a variety of methods. We offer training sessions via:

• Virtual Face-to-face delivery
• Workplace visits
• Online modules
• Live chat sessions

Our Obligation as your RTO

As a Registered Training Organisation (RTO) registered with Australian Skills Quality Authority (ASQA), we have an obligation to ensure the quality of the nationally recognised training and assessment we deliver. We must comply at all times with the Standards for RTOs 2015 which are part of the VET Quality Framework. To ensure compliance we have developed comprehensive internal policies, procedures and systems that guide our compliant operations and we must participate in audits with ASQA upon their request. In addition, we must ensure that any third parties that we work with who have any involvement in your training and assessment comply as well. This includes our training partners, marketing brokers and salespeople where applicable.

As the RTO we have the responsibility to issue your AQF certification documents in line with our issuance policy as outlined in this Handbook.

Selection and Enrolment

Application Process

Industry Currency accepts applications from all students who meet the entry requirements published in the course information. Applications are accepted on a first come, first served basis but if a course is full, you will be offered a place in a course starting at a later date.

To apply to enrol in a course, you must complete an Enrolment Form on our website. If you are applying for a course that has entry requirements you will also need to provide the necessary evidence (as indicated on the Course Outline) such as verified copies of qualifications, CV or other evidence.

Initial Suitability

During initial enquiry we conduct a suitability interview for all applicants. The prospective learner enquires about the course and an informative discussion occurs covering funding courses requirements, eligibility criteria, any concessions or exemptions.

Pre-training Review

All learners are required to complete a Pre-Training Review (PTR). The information gathered as part of the PTR will provide an indication of an individual's existing skills and experience. Based on the outcome of the PTR we are able to ensure the training an assessment strategy most relevant to the individual is applied.

All learners are required to complete an LLN assessment prior to enrolling into a training program. Completion of this LLN assessment will assist in determining the appropriateness of this course for the individual learner and/or the amount of support the learner may require.

If you are applying for Credit you should indicate this on your enrolment and supply certified copies of your transcripts so we can assess your application for Credit. See the section on Credits in this Handbook below.

Once the pre-training review has been completed and assessed, you will be provided with a letter of offer or a rejection letter stating why you are not suitable for the course, providing alternatives.

Unique Student Identifier (USI)

A Unique Student Identifier (USI) is a reference number made up of numbers and letters that creates a lifetime record for an individual of all the nationally recognized training that has been completed. Under the Unique Student Identifiers Act 2014, all RTOs must ensure they have a valid USI for any student that enrolls in nationally recognised training from 2015. This means (unless you have an exemption issued by the USI registrar) that as a student you must either:

• Provide us with your USI, or
• Provide us with permission to access or create your USI on your behalf

For information about exemptions for individuals please review this webpage: https://www.usi.gov.au/training-organisations/training-organisation-requirements/exemptions-individuals/how-apply

If you are providing us with permission to access or create your USI we will need a valid form of identification. The ID that you provide for this purpose will be destroyed once we have used it for this purpose.

If you would like to create your own USI, please visit: http://www.usi.gov.au/Students/Pages/default.aspx

Credits

A credit is formal recognition of the previous studies you have completed for the purpose of reducing the units or modules that you are required to complete in the course you are enrolled in with us.

Industry Currency can grant you credit towards your course for units of competency or modules that you have already completed with another RTO or authorised issuing organisation. We can also grant you Credit for subjects or units you have completed where equivalence can be established between the unit/module in your course, and the subject or unit you have completed.

There is no charge to apply for Credit.

To apply:

• Fill in the Credit Application Form and submit it as part of your enrol application
• You can apply for Credit at any time however it is best you do this as part of your enrolment so that Credits are known upfront
• Attach certified copies of transcripts from your previous study
• In some cases we may ask for additional information about the subject or unit you previously studied

In some cases, Credits may lead to a reduction in the course fees as there is less work involved in offering your course. This will be advised to you in writing.

You will be advised in writing of the outcome of your Credit Application.

Recognition of Prior Learning

Recognition of Prior Learning (RPL) is a process where skills and knowledge that you have gained through work and life experience and other unrecognised training can be formally recognised.

Industry Currency has a process that has been structured to minimise the time and cost to applicants and provides a supportive approach to students wishing to take up this option. You should ideally apply for RPL at the time of enrolment but you may also apply up to 2 weeks into your course.

If you think RPL is a suitable option for you, the first step is to contact your trainer/assessor or our office and have a conversation about whether or not RPL might be suitable for you. Suitability is often determined on how much experience you have in a certain area, your work history and previous training. If RPL is determined as a possibility for you, you will be provided with a kit that will guide you in working through each unit to determine relevant skills and experience and identify whether you would be able to provide the required evidence.

A trainer/assessor will be available to assist you throughout this process.

To apply for RPL, you will need to fill in a part of the kit and return it with an RPL Application Form. Your application will then be assessed for suitability and you will then be contacted by an assessor to progress the RPL process.

From here, usually the RPL process involves gathering evidence to demonstrate skills, knowledge and experience, responding to questions, completing tasks and depending on the area, observation of your work skills in your workplace.

Fees are applicable for Recognition of Prior Learning and you will be advised of these fees upon contacting us.

For more information about submitting an application for RPL, contact the head office.

Course Induction

At the start of your course will be provided with an induction. The induction will provide you with specific details about your course requirements, important dates and will be an opportunity to meet your trainer and the other students in your course.

The induction will also provide you with important information about health and safety requirements including emergency evacuation procedures and incident reporting (see section in this handbook on health and safety), as well as a range of other important matters relating to your rights and responsibilities as a student.

The induction also provides an opportunity for you to ask any questions you might have about studying with us. During this induction, we also make sure that we have all the required forms and paperwork filled in.

After your induction you will receive access to your first set of learning materials so that you can start on your learning journey.

Student Code of Conduct

Student Rights

All students have the right to:

• Be treated fairly and with respect by all students and staff
• Learn in a supportive environment which is free from harassment, discrimination and victimisation
• Learn in a healthy and safe environment where the risks to personal health and safety are minimised
• Have their personal details and records kept private and secure according to our Privacy Policy
• Access the information Industry Currency holds about them
• Have their complaints and appeals dealt with fairly, promptly, confidentially and without retribution
• Make appeals about procedural and assessment decisions
• Receive training, assessment and support services that meet their individual needs
• Be given clear and accurate information about their course, training and assessment arrangements and their progress
• Access the support they need to effectively participate in their training program
• Provide feedback to Industry Currency on the client services, training, assessment and support services they receive
• Be informed of any changes to agreed services, and how it affects them as soon as practicable

Student Responsibilities

All students, throughout their training and involvement with Industry Currency, are expected to:

• Treat all people with fairness and respect and not do anything that could offend, embarrass or threaten others
• Not harass, victimise, discriminate against or disrupt others
• Treat all others and their property with respect
• Respect the opinions and backgrounds of others
• Follow all safety policies and procedures as directed by staff
• Report any perceived safety risks as they become known
• Not bring into any premises being used for training purposes, any articles or items that may threaten the safety of self or others
• Notify us if any of their personal or contact details change
• Provide relevant and accurate information to Industry Currency in a timely manner
• Approach their course with due personal commitment and integrity
• Complete all assessment tasks, learning activities and assignments honestly and without plagiarism or infringing on copyright laws
• Hand in all assessment tasks, assignments and other evidence of their work with a completed and signed cover sheet
• Make regular contact with their Trainer/Assessor
• Prepare appropriately for all assessment tasks, visits and training sessions
• Notify Industry Currency if any difficulties arise as part of their involvement in the program
• Notify Industry Currency if they are unable to attend a training session for any reason at least 12 hours prior to the commencement of the activity
• Make payments for their training within agreed timeframes, where relevant

Course Expectations and Requirements

The training and assessment offered by Industry Currency focuses on providing you with knowledge and skills required to the standard of performance required in the workplace. This is known as competency based training and assessment. Each of the components of your course is a "unit of competency". You may either be studying one or a few units of competency or a set of units that make up a total qualification. Each unit of competency is linked to specific skills and knowledge required in the workplace.

Our course brochures include the details of how we deliver the training to you as well as the assessment methods that will be used to assess whether you have reached the required standard of performance. Our courses involve virtual classes, workplace component, homework and online learning.

Assessment methods vary from course to course but usually include written questions, projects, written assignments, and practical observations.

Self-paced Requirements

There will also be an expectation that you complete a certain amount of self-paced requirements each week in order to finish learning and assessment tasks required for completion of your course. Your trainer will guide you on what to do during this time and how much is expected. This is also outlined on the course brochure.

Assessment Arrangements

At the beginning of each unit or cluster, your assessor will go through the arrangements for assessment with you and you will be given all the details about the assessment requirements.

At this time you will:

• Be provided with detailed assessment instructions for each task/requirement which includes the criteria that you'll be assessed against
• Be informed of relevant due dates or timing of assessments to be conducted

Your assessor will go through all of the arrangements with you and you can ask them any questions you have.

We have developed a variety of assessment tools and tasks, which help to gather evidence relevant to the units of competency, included in your training program and ensure judgements of competency, are fair and consistent.

Examples of evidence include:

• Knowledge assessments
• Verbal questions
• Projects
• Workplace evidence
• Project/Case Studies
• Demonstrations
• Third Party Reports

Submitting Your Assessments

You must submit written assessment tasks with a completed and signed Assessment Task Cover Sheet. The cover sheet asks you to make a declaration that the work is your own. Written tasks will not be accepted without a signed cover sheet.

Assessments can be submitted through our online Learning Management System (LMS).

You must keep a copy of all tasks that you submit as we are not able to return copies because we must keep them as evidence in your file. Additionally, we will not be held responsible for any items that go missing in the post. If this occurs, you will be asked to re-submit the work.

Written work will be marked within 10 days of receipt. Your assessor will provide you with written feedback and confirm the outcome on the LMS.

Assessment Outcomes

Each assessment task will be given an outcome of either Satisfactory (S) or Not Satisfactory (NS). You must complete all tasks for a unit satisfactorily to achieve an overall outcome of Competent (C) for a unit. If one or more of your tasks are assessed as Not Satisfactory, you will be given an overall outcome for the unit of Not Yet Competent (NYC). You can have 2 further attempts to complete the task and achieve a Satisfactory outcome. You will be given a timeframe for your resubmission and advised what you must include in your re-submission.

If, after the third attempt, you are still assessed as Not Satisfactory for a task, you will need to complete additional training and assessment to support you in achieving a Competent outcome. This may incur an additional fee for self-funded students as identified in the fees and charges information.

Reasonable Adjustment in Assessment

Some students may need modifications to assessments due to disability, illness or special considerations – this is called reasonable adjustment.

Reasonable adjustment can involve:

• Making training and assessment resources and methods more accessible e.g. providing learner workbooks in an audio format or on different coloured paper
• Adapting physical facilities, environment and/or equipment e.g. setting up hearing loops
• Making changes to the assessment arrangements e.g. more time allowed for assessments
• Making changes to the way evidence for assessment is gathered e.g. written questions asked orally

Please speak to your assessor if you think that you may need an adjustment made. Note these adjustments are made at the discretion of your assessor based on your identified needs.

Appealing Assessment Decisions

If you do not agree with any assessment decision, you can lodge an assessment appeal. Please refer to the Complaints and Appeals section in this handbook for information about how to lodge an appeal.

Practical Placement (where applicable)

Some qualifications require practical placement to allow you to put all the skills and knowledge into practice through placement with a real life employer. To record your hours, duties and be signed off by your trainer you will be supplied with a Practical Placement Logbook where applicable. This will be given to you by the Practical Placement Team during a scheduled Practical Placement session, including any additional information specific to your course's practical placement.

Prior to commencing your practical placement, you will be required to demonstrate a satisfactory level of skills and understanding through theory based activities.

Specific practical placement requirements will be outlined in your individual course information.

We will secure one (1) placement position for each eligible individual where placement is a course requirement. Where a second or subsequent placement is required the student will be required to source this placement themselves.

A Practical Placement Agreement is a mandatory requirement for all Practical Placements. The agreement is signed by the student, RTO and the host employer prior to the commencement of practical placement.

Police Checks and Medical Clearances

Depending on your course and placement requirements, a National Police Check may be a mandatory pre-requisite for Practical Placement. All participants must investigate the application processing times to ensure they receive the assessment notice in plenty of time prior to the practical placement.

If a participant has a medical condition that will impact upon the placement requirement of the qualification, a medical clearance certificate from a medical practitioner will be required.

For further information on the requirements for your course, please refer to specific course information or speak with your Trainer.

Student Plagiarism, Cheating and Collusion

Industry Currency has a no tolerance policy for plagiarism, cheating and collusion. Students are expected to act with integrity at all times and only submit work that is their own or that has been appropriately referenced and includes acknowledgements of all resource materials used in the preparing the work.

When you submit your assessments, you will be required to sign a declaration that the work provided is your own and that you have not cheated or plagiarised the work or colluded with any other student/s.

If you are found to have plagiarised, cheated or colluded, you will be given an opportunity to respond to the allegations. If you are found to have plagiarised, cheated or colluded, we will be required to take disciplinary action which is likely to require you to complete the assessment again.

Support Services

We are committed to ensuring that you get all the support you need to be successful in your studies. You may not have studied for a while and or you might need help with study skills. You may also need assistance with skills such as reading, writing and maths.

The enrolment form you complete will help us to identify any support you need and depending on the course you are enrolling in, you may also be required to complete a test that assesses your language, literacy and numeracy skills. Based on the information you provide in your enrolment and/or the results of your language, literacy and numeracy test, we will contact you to discuss your support needs.

Your support needs can also be discussed during the induction to your course.

Services that we can offer to you include:

• One to one support from our trainers/assessors including providing you with their phone and email contact details
• Classes to assist with study skills
• Study groups where you can work with your fellow students
• Referral to relevant external services
• Specialist support services for students with a disability
• Personal counselling

Contact us at hello@industrycurrency.edu.au to discuss your support needs.

External Support Services

For students requiring additional support with their studies, work or life, Industry Currency provides the following referrals to community organisations who may be able to assist you. Please note that some of these services may attract a fee which is payable by you.

Disability Supplement

The purpose of the Disability supplement is to provide additional information to assist with answering the disability question of your enrolment form.

Disability in this context does not include short-term disabling health conditions such as a fractured leg, influenza, or corrected physical conditions such as impaired vision managed by wearing glasses or lenses.

If you indicated the presence of a disability, impairment or long-term condition, please select the area(s) in the following list:

Type	Description
Hearing/Deaf	Hearing impairment is used to refer to a person who has an acquired mild, moderate, severe or profound hearing loss after learning to speak, communicates orally and maximises residual hearing with the assistance of amplification. A person who is deaf has a severe or profound hearing loss from, at, or near birth and mainly relies upon vision to communicate.
Physical	A physical disability affects the mobility or dexterity of a person and may include a total or partial loss of a part of the body. May have existed since birth or may be the result of an accident, illness, or injury suffered later in life; for example, amputation, arthritis, cerebral palsy, multiple sclerosis, muscular dystrophy, paraplegia, quadriplegia or post-polio syndrome.
Intellectual	In general, the term 'intellectual disability' is used to refer to low general intellectual functioning and difficulties in adaptive behaviour, both of which conditions were manifested before the person reached the age of 18.
Learning	A general term that refers to a heterogeneous group of disorders manifested by significant difficulties in the acquisition and use of listening, speaking, reading, writing, reasoning, or mathematical abilities.
Mental Illness	Mental illness refers to a cluster of psychological and physiological symptoms that cause a person suffering or distress and which represent a departure from a person's usual pattern and level of functioning.
Acquired Brain Impairment	Acquired brain impairment is injury to the brain that results in deterioration in cognitive, physical, emotional or independent functioning. Can occur as a result of trauma, hypoxia, infection, tumour, accidents, violence, substance abuse, degenerative neurological diseases or stroke.
Vision	This covers a partial loss of sight causing difficulties in seeing, up to and including blindness. This may be present from birth or acquired as a result of disease, illness or injury.
Medical Condition	Medical condition is a temporary or permanent condition that may be hereditary, genetically acquired or of unknown origin. The condition may not be obvious or readily identifiable, yet may be mildly or severely debilitating; for example, HIV/AIDS, cancer, chronic fatigue syndrome, Crohn's disease, cystic fibrosis, asthma or diabetes.
Other	A disability, impairment or long-term condition which is not suitably described by one or several disability types in combination. Autism spectrum disorders are reported under this category.

Your Feedback

Your feedback is important to us and assists in ensuring that our services meet your needs. We use feedback from students and employers to contribute to our continuous improvement processes so we are always striving to do better.

All students and employers will be provided with a Quality Indicator Survey issued by the National Centre for Vocational Education and Research (NCVER) that they are required to complete.

Please help us by completing the surveys that are provided to you by your Industry Currency via a survey in an email or through our LMS.

We also welcome feedback from you at any time by email and phone.

Access to Your Records

You may access or obtain a copy of the records that Industry Currency holds about you at any time. This includes personal information and records of participation and progress.

If you want to access or obtain a copy of records, you must make a request in writing to the administration team using the Access to Records Request Form on our website outlining which records you wish to access. There is no charge to access your records however there is a cost of .10c per page for photocopying.

Access to records may be provided by:

• Making copies of the records held in a file
• Providing access to the online portal where some records about the course can be viewed

Amendment to Records

If a student considers the information that Industry Currency holds about them to be incorrect, incomplete, out of date or misleading, they can request that the information be amended.

Where a record is found to be inaccurate, a correction will be made. Where a student requests that a record be amended because it is inaccurate but the record is found to be accurate, the details of the request for amendment will be noted on the record.

Notifying You if Things Change

As an RTO under the VET Quality Framework, we must notify you promptly if there are any changes to our RTO, the course, or the arrangements for training and assessment.

This would include if there were any changes of ownership, and any new third party arrangements or changes to third party arrangements that relate to your enrolment, or if we were unable to provide the services you agreed to in your Student Agreement because we are no longer able to deliver the course you have enrolled in, or no longer operating as an RTO.

If this occurs, Industry Currency will devise a strategy to minimise impact on you and notify you of the changes and how you will be affected as soon as practicable.

Depending on the type of change, we may send you an email, or an SMS message. Please make sure we always have your most current email address and mobile number on file so we can notify you of any changes if applicable.

You can let us know of any changes to your details by using the Change of Details Form on our website.

Legislation and You

Workplace Health and Safety

Under the Workplace Health and Safety Act 2011, Industry Currency must provide a safe environment for both staff and students, as well as providing information to staff and students in relation to health and safety and welfare. Industry Currency has policies and procedures in place to ensure your safety and on commencement of your course you will provided with information about health and safety.

As a student you also have a responsibility to follow instructions and rules and to behave in ways that are safe and do not endanger the health and safety of others.

Always ensure that you:

• Immediately report hazards to your trainer/assessor
• Seek assistance from a member of staff if you become ill or injured on campus
• Only assist another person who is ill or injured if it is safe to do so. If you're not sure, call on a member of staff for assistance
• Complete an incident report as required
• Ensure you are familiar with Industry Currency emergency evacuation procedures and in the case of an emergency, follow the instructions given to you
• Do not leave bags or personal belongings lying around where someone else could trip over them
• Do not smoke or drink alcohol on the premises
• Observe basic hygiene practices such as hand washing before handling and eating food and leaving toilets and wash basins clean and tidy, etc

Harassment, Victimisation or Bullying

Industry Currency is committed to providing all people with an environment free from all forms of harassment, victimisation and bullying. Industry Currency will not tolerate any behaviour that harms, intimidates, threatens, victimises, offends, degrades or humiliates another person.

Anti-discrimination law defines harassment as any form of behaviour that you do not want, that offends, humiliates or intimidates you and that creates a hostile environment. Examples of harassment are making fun of someone, spreading rumours, offensive jokes, ignoring someone, etc.

Victimisation is where a person is treated unfairly because they have made a discrimination complaint.

Bullying is verbal, physical, social or psychological abuse by a staff member or student. Bullying falls under health and safety legislation.

If you at any time feel that you are being harassed, victimised or bullied by a staff member or student, you should follow these steps:

If you feel that you are being harassed, victimised or bullied, ideally you should tell the person that you don't like the behaviour and ask them to stop. However, if you are not comfortable doing this, you should lodge a complaint as per Industry Currency Complaints and Appeals procedure and detailed in this Handbook.

Equal Opportunity

The principles and practices adopted by Industry Currency aim to ensure, that current and prospective students, clients and other stakeholders are treated fairly and equitably in their dealings with Industry Currency.

All people will be treated courteously and expeditiously throughout the process of enquiry, selection and enrolment and throughout their participation in a course.

Industry Currency provides equity in access to the level of training and support required by each student. All students are supported in a manner that enables them to achieve their full potential and success in their training outcomes. All students are provided with opportunities to develop and successfully gain skills, knowledge and experience through education and training.

National VET Regulator Act 2011

As a student in Australia's vocational education and training (VET) sector, you should expect high-quality training in your area of interest, leading to a qualification that improves your prospects of gaining the job you want or provides a pathway to further study.

As a Registered Training Organisation registered with the Australian Skills Quality Authority, we are required to comply with the National VET Regulator Act 2011. This involves meeting a series of Standards that ensure that the training and assessment and support services are provided to you in accordance with nationally mandated standards.

Student Identifiers Act 2014

Under this Act, we are required to ensure that all students have a USI. We are unable to issue a qualification of a statement of attainment for any student if we don't have a USI on file.

If you're studying nationally recognised training in Australia from 1 January 2015, you will be required to have a Unique Student Identifier (USI). Your USI links to an online account that contains all your training records and results (transcript) that you have completed from 1 January 2015 onwards. Your results from 2015 will be available in your USI account in 2016.

For students and training organisations, the main benefits of the USI are:

• Students will be able to get a complete record of their Australian-wide VET achievements from a single, secure and accurate online source
• There will be immediate access to VET records. This means they can be quickly given to employers, other training organisations etc as proof of VET achievements
• It will be easier for training organisations to assess students' pre-requisites, credit transfers and Recognition of Prior Learning (RPL)

For more information about the USI please refer to http://www.usi.gov.au/About/Pages/default.aspx

Privacy Policy

In collecting your personal information Industry Currency will comply with the requirements set out in the Privacy Act 1988, the Privacy Amendment (Private Sector) Act 2001 and the relevant state privacy legislation.

This means that we will:

• Inform you of the purpose for which the information is collected
• Only use the personal information that you provide to us in relation to your study with us
• Ensure your personal information is securely handled and stored
• We will inform you of any organisation and the type of organisation to which we disclose personal information e.g. the Australian Government or the National Centre for Vocational Education Research, as well as the purpose of disclosing this information e.g. for statistical purposes

We will not disclose your personal information to another person or organisation unless:

• We have made you aware that information of that kind is usually passed to that person or organisation
• You have given written consent
• We believe that the disclosure is necessary to prevent or lessen a serious and imminent threat to your life or health or that of another person
• The disclosure is required or authorised by or under law; or
• The disclosure is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of the public revenue

A full copy of our Privacy Policy is available at industrycurrency.edu.au

Fees, Charges and Refunds

Course Fees

Course fees vary depending on the qualification and are outlined in your individual course information and Student Agreement. Please note if you are applying for Recognition of Prior Learning and/or Credit Transfers, your fees will vary. Refer to your Enrolment details page for your individual course fee.

Course fees include the training and assessment required to support students to achieve the qualification or course/s in which they are enrolling within the allowed number of attempts at each assessment. However, if you fail to achieve a satisfactory outcome for a task, after three attempts, you will be required to re-enrol in the unit and/or cluster and pay the applicable re-enrolment fee.

Course fees include issuance of one set of certification documents including the testamur (certificate) and record of results and/or a Statement of Attainment (in the case of withdrawal or partial completion). Re-issuance or additional copies of these documents will attract a fee of $20 per document.

Course fees DO NOT include:

• Any optional textbooks or materials that may be recommended, but not required, for a course
• Stationery such as paper and pens
• Re-enrolment fees if required
• Re-issuance of AQF certification documents – a cost of $20 per document applies
• Direct debit setup, transaction and dishonour fees (where applicable)
• Police checks required for practical placement
• Fees outlined on the schedule of into section 10

Additional Fees and Charges

Additional Fees	Cost	Description of Fee
Re-assessment	Refer to course fees	All course fees include up to three (3) attempts at assessment per unit. Where an additional assessment is required in order to achieve competency, an additional re-assessment fee may be charged per additional assessment.
Re-issuing of testamur and statements of results	$20	All course fees include the cost for issuing of one copy of the course certificate and record of results. This fee applies to each additional copy of a certificate and/or record of results.
Re-enrolment Fee	Refer to course fees	Applies where a student does not achieve a Satisfactory assessment outcome for a unit within the allowed number of attempts and needs to re-enrol in the unit
Course extension fee	Refer to course fees	Applies where a student requires additional time after the Final Due Date for ALL Assessments as indicated in the Student Agreement
RPL Application Fee	Refer to course fees	Non-refundable application fee for Recognition of Prior Learning (if applicable)
RPL Assessment Fee	Refer to course fees	Fee for the assessment of evidence per unit of competency requested for RPL (if applicable)

Payment Plans

Payment plan options may be available depending on your course. When signing up for a payment plan, you will be provided with details of any applicable setup and transaction fees.

If your fees are ever more than 30 days overdue, Industry Currency reserves the right to suspend your course until such a time that payments are brought up to date. You may be automatically withdrawn from your course if payments are more than 60 days overdue and no alternative payments arrangements have been made with our office.

Industry Currency reserves the right to refer all fees overdue for more than 60 days to a debt collection agency, where additional fees will be applied.

Refund Policy

Administration fees for all courses are non-refundable.

If you withdraw from your course you can request a refund or request for the amount of fees owing to be reduced, in consideration of fees paid in advance at the time of withdrawal.

Subject to the Australian Consumer Law and unless otherwise stated in the terms of this Agreement, if you give Industry Currency your withdrawal request within any of the following periods after your start date, you will be liable to pay to Industry Currency the following percentage of the full Course Fee plus the applicable Administrative Fees as outlined in the Schedule of Fees:

Course Duration	Fee Payable
0 – 10 days	Administrative fee
Day 11 to 25% of enrolment period	25% of course fee
26% to 50% of enrolment period	50% of course fee
51% to 75% of enrolment period	75% of course fee
Greater than 75% of the course	100% of course fee

If you are withdrawn by Industry Currency due to default of this agreement, you will not be eligible for a refund.

Refunds must be requested in writing using the Refund Application Form but will only be considered where a completed Withdrawal Form has been received.

In the unlikely event we are unable to deliver the course as promised, you will be issued with a refund for any portion of the course that was not able to be provided. The refund will be a pro-rated amount per unit that was not able to be provided.

A full refund will apply if Industry Currency is required to cancel a course due to insufficient numbers or other unforeseen circumstances.

Refunds do not apply where a student has attempted assessment and has not been successful in achieving a Competent outcome.

The outcome of all refund assessments will be provided in writing to the student's email address, outlining the decision made and reasons for the decision along with any applicable refund or adjustment note.

Decisions about refunds may be appealed following our Complaints and Appeals Policy and Procedure.

Complaints and Appeals

Industry Currency listens and responds to issues and concerns raised by students, employers, industry and the community about training courses and provider performance, whether or not a formal complaint is made.

If a formal complaint and appeal is received by our RTO from students, employers or the community, it will be taken seriously as constructive feedback and viewed as an opportunity for improvement. If a formal complaint is not made, any constructive feedback received will be used in our RTO's continuous improvement processes.

Complaints may be made in relation to any of our services and activities including the application and enrolment process, marketing information, the quality of training and assessment provided, our staff, or about the way you have been treated by our staff or another student. Complaints about a particular incident should be made as soon as possible after the incident occurred, and at least within 30 days.

An appeal is a request for a decision made by us to be reviewed. Decisions may be in relation to course admission, refund decisions, assessment outcomes and decisions, decisions made in relation to a complaint or any other general decision made by us. Appeals must be made within 30 days of the decision being made.

We are committed to providing a procedurally fair complaints and appeals process that is carried out free from bias, is handled confidentially and follows the principles of natural justice.

If you want to know more, refer to our SC4 - Complaints and Appeals Policy and Procedure on our website.

Issuing of Certification Documents

On completion of your course and payment of all relevant fees, we will issue you with a qualification (testamur/certificate) and record of results within thirty (30) days. The record of results will show the units of competency achieved in the course and corresponding results.

Where a student withdraws or partially completes a course, a Statement of Attainment will be issued within thirty (30) days of withdrawal as long as all relevant fees have been paid.

A record of results will only be provided with a statement of attainment where requested.

Industry Currency reserves the right to with-hold the issuance of qualifications and Statements of Attainment until all fees related to the course or qualification have been paid, except where Industry Currency is not permitted to do so by law.

Industry Currency must have a valid USI on file for the student for a qualification or Statement to be issued.

Re-Issuing Statements and Qualifications

Records of qualifications and unit achievement are kept on record for a period of at least thirty (30) years. Students can request copies of any of these statements or qualifications at any time for an additional charge. Refer to our Fees and Charges section for the current fee.

Contact Us

It is impossible for you or us to foresee every potential issue that may arise in training. Our aim is to create a supportive environment of trust, encouraging disclosure of issues and being prepared to discuss options for training.

You can approach us at any time during training to continue working together towards a positive training outcome or to express any difficulties you are experiencing. If you are not comfortable approaching your trainer, please phone our office and speak with one of our staff.

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Last updated: January 2025